FREQUENTLY ASKED QUESTIONS
We are a professional international logistics provider. We offer China product purchasing, parcel receiving & repacking, and international consolidated shipping. Our service is open to overseas students, Chinese expats and international customers. You can ask us to buy items from Chinese online stores on your behalf. Alternatively, you can ship goods you purchased from China to our warehouse. We will consolidate your packages and ship them to your overseas address.
We ship to USA, Canada, Australia, UK, most European countries, Southeast Asia, etc.
✅ Allowed: clothing, home goods, stationery, ordinary snacks, 3C accessories, regular cosmetics, daily necessities and other goods from Chinese e-commerce platforms.
❌ Prohibited: dangerous goods, flammable & explosive items, liquids/powders (restricted on some routes), counterfeit or IP-infringing goods, fresh food, medicine, plants & animals, controlled items, and goods banned by destination customs.
Note: Even if an item can be bought within China, we cannot purchase it if it is prohibited for import by the customs of your destination country.(Please refer to the description of restrictions on items accepted for mailing and rejected categories for details.)
Upon receipt of the goods, we will conduct a basic visual inspection and send photos to you for confirmation. If there are any quality issues, we will offer free returns and exchanges.
Parcels can be consolidated. Restrictions vary by shipping route and will be displayed on the checkout page. If a single package exceeds the size or weight limit, we will repack and split it reasonably based on actual conditions. Surcharges will apply for oversized/overweight items that cannot be separated. Please contact your dedicated customer service if you have any questions.
We accept PayPal, Credit card, WeChat Pay, Alipay, etc.
Please first contact the local courier to confirm whether the parcel has been placed in a self-service locker, courier pickup point, neighbor’s home, etc. Should you have any questions, please contact your dedicated customer service.
Real-time tracking is available on your order page in your account. You can also copy the tracking number to check on the carrier’s official website.
You only need an email address to register an account on our website. After registration, you will get your exclusive warehouse address and warehouse ID. Fill in your overseas recipient information when placing orders.
You can reach us via website live chat, email, WhatsApp / WeChat. Working hours: 【China Time 9.00AM – 5.30PM】. We support messages across time zones and usually reply within 24 hours.
